Privacy Policy

Ringphone privacy policy.

This privacy statement was drawn up by Ringphone and concerns the data collected via company website(s) (www.ringphone.com) and via applications (yourAgenda, myOrganizer, appointment modules) that are made available to customers (doctors, healthcare providers, ...)

2. Our business activities

We only collect data that we need to conduct our business activities in the best way. Our activities consist of;

• Telesecretariat;
• Medical telesecretariat
• Telesecretariat for liberal professions and companies
• Subsidy for your telesecretariat
• Telesecretariat at home
• Telephone answering service for SMEs
• Online agenda service
• Watch shifts and watch roles
• Management website and CMS integration
• Interactive spoken menu
• 
  

3. What do we need?

Our Personal Data Protection Policy governs the use and storage of your data. This privacy statement describes what measures are taken to ensure the protection of your personal data as prescribed in the General Data Protection Regulation.

Ringphone BV is a Controller of the personal data that you (data subject) provide to us. We collect the following types of data from you:
We collect via our online appointment tool

• Name
• First name
• Date of birth
• phone number
• E-mail address
• A free field for comments or additional information
• 
  

4. How is your data collected from us?

We collect your data in the following ways;

• Via telephone contact with the telesecretariat or with a Ringphone customer
• During your visit to a Ringphone customer (e.g. make an appointment at your doctor's secretariat)
• Through appointment widgets and modules on customer websites
• In the appointment form on our website

5. Why do we need your data?

All personal data will only be used for our standard business operations and the provision of our services. This is in line with Article 6 of the GDPR, which describes the legitimate interest of the controller.
We need your personal data to provide you with the following services:

• Managing our customers' agendas
• Professional contact by telephone
• 
  

6. Digital Media

The aim of our website is to keep you informed about our business activities and results achieved. To ensure that our website functions optimally, we use various technologies that support us in this regard. Such as cookies.
What are cookies?

Cookies and their similar variants are small information files that are stored on your PC or smartphone/tablet when you visit our website(s). These ensure the ease of use of our site and apps.
Cookies have different functionalities;

• Necessary cookies serve to make our website and applications usable in a qualitative manner
• The functional cookies ensure that you receive a personalized surfing experience. Such as keeping track of login, password and preference setting (language, professional/private, etc.)
• Performance cookies mainly collect data about the use of our website and applications, such as the number of visitors and on which pages visitors spend a lot of time. Based on this information, we are able to specifically optimize our website and applications and improve/personalize the user experience. To analyze these results we use, among other things, Google Analytics,
• 
  

If you do not wish to use these cookies, you can disable them at any time in the internet browser you use for your surfing tasks. These options can normally be found under the “Help” or “Internet Options” sections.
Adjusting the cookie setting may result in reduced functioning of the websites you visit. This can be done via PC, smartphone or tablet.

7. How long do we keep your data

We store your data as long as there is an active collaboration between Ringphone BV and its customers/suppliers/... up to 5 years after the active collaboration took place. After this period, your personal data will be deleted from our systems. If you wish to have your data deleted earlier, without violating the legally specified deadlines, you can always request this by contacting us by email atprivacy@ringphone.be.

8. Transfer to third parties

The information you leave with us will not be sold or rented to third parties or parties that are not part of Ringphone bvba. If we consider it appropriate to pass on your data to other parties, we will request prior permission and inform you about which data we will transfer for this purpose.

If we use external processors at Ringphone BV, the transfer of data will always be determined in a processing agreement. This will ensure that processors will never further use your personal data on their own initiative.

9. Minimal data processing

The personal data we collect is correct and only serves our purposes. We limit our collection of your personal information to the minimum amount necessary to conduct our business operations.

10. Automatic processing & profiling

Ringphone BV does not engage in profiling and there is no fully automatic processing of your personal data that provides a profile of you.

11. How do we protect all this data?

We take the necessary measures on both a technical and organizational level. On a technical level, we ensure, among other things, that our employee devices are encrypted, we work with a sound password policy and a correct determination of the rights for our users, so that the right person only has access to the data they need to see . The rooms where the data is stored are equipped with an access control system. On an organizational level, we have drawn up various procedures and guidelines that apply to the entire organization. This includes information security policy and clear guidelines regarding responsibilities and authorities.

12. What are your rights?

Your rights as a data subject are;

• Right of access
• Right to change data
• Right to erasure
• Right to data transfer
• Right to object
• Right to restriction of processing

I

In the event that you have a complaint about how we have handled your personal data, please contact the DPO or Information Security Coordinator viaprivacy@ringphone.beor in writing to Ten Briele 12/9 – 8200 Brugge. Our manager will review your complaint and work with you to resolve the matter.


If you still believe that your personal data has not been handled correctly according to the law, please contact the Privacy Commission – Drukpersstraat 35, 1000 Brussels, T: 0032 2 274 48 00 orcommission@privacycommission.beand file a complaint with them.